Policy Centre

Agreement

These Terms of Sale apply to purchases made through The Hobby Spot website, in store, and through any other sales channel operated by The Hobby Spot. By placing an order, creating an account, participating in a box break, or completing a purchase, you agree to these Terms and any policy that applies to the product or service purchased.

Eligibility

Customers must provide accurate, complete, and current information. A customer must have the legal capacity and authorization required to complete the transaction and use the selected payment method.

Product Information

We make reasonable efforts to ensure product descriptions, photographs, prices, release dates, and availability are accurate. Images may be illustrative, and packaging, configuration, promotional content, or manufacturer details may change without notice.

Pricing Errors

If a product is listed at an incorrect price because of a technical, supplier, data-entry, or distributor error, we may correct the price, contact the customer, or cancel and refund the affected order.

Inventory and Availability

Products are subject to availability. Inventory discrepancies, distributor allocations, damaged inventory, simultaneous purchases, or system errors may affect our ability to fulfill an order.

Order Acceptance

An automated order confirmation acknowledges receipt of an order but does not necessarily confirm final acceptance. An order may remain subject to payment authorization, inventory confirmation, fraud review, release restrictions, and other reasonable verification before fulfillment.

Payment

Payment must be completed using an accepted payment method. We may refuse, hold, or cancel transactions that cannot be verified or that appear unauthorized, abusive, or inconsistent with our published policies.

Promotions and Discounts

Promotions, discounts, credits, and coupon codes may be subject to additional terms, exclusions, expiry dates, quantity limits, or account restrictions. Unless stated otherwise, promotions cannot be combined.

Collectible Products

Trading cards and sealed collectibles may vary because of manufacturer collation, printing, packaging, and quality-control processes. A purchase does not guarantee any specific card, hit, grade, condition result, or resale value unless expressly stated.

Shipping and Pickup

Shipping and local pickup orders are governed by the Shipping & Delivery Policy and Local Pickup Policy. Customers are responsible for providing accurate contact, billing, and delivery information.

Accounts

Customers are responsible for maintaining the confidentiality of their account credentials and for activity conducted through their account. We may restrict or close accounts where necessary to protect customers, staff, payment systems, or the business.

Limitation of Liability

To the extent permitted by law, The Hobby Spot is not responsible for indirect, incidental, speculative, or consequential losses, including changes in collectible value, missed opportunities, manufacturer delays, or carrier delays.

Force Majeure

We are not responsible for delays or failure caused by circumstances beyond our reasonable control, including manufacturer or distributor delays, carrier disruptions, severe weather, labour disputes, outages, emergencies, government action, or supply-chain interruptions.

Changes

These Terms may be updated from time to time. The version published when a transaction occurs will generally govern that transaction unless a change is required by law.

Final Sale Items

The following are final sale unless the item supplied is materially incorrect or applicable law requires otherwise:

• Sealed trading card products
• Trading card singles
• Graded cards
• Box break spots and break products
• Digital products
• Gift cards
• Clearance or expressly marked final-sale merchandise
• Pre-orders, subject to the Pre-Order Policy

Eligible Returns

Unopened, unused, non-collectible merchandise may be eligible for return within 14 calendar days of delivery or pickup. The item must be in its original condition and packaging and accompanied by proof of purchase.

Non-Returnable Condition

Items may be refused if opened, used, worn, altered, damaged after delivery, missing packaging, or otherwise not suitable for resale as new.

Sealed Products

Sealed trading card products are final sale because chain of custody, tampering risk, changing market values, and the inability to verify the condition of returned seals make resale impractical. Minor cosmetic imperfections to shrink wrap, boxes, or outer packaging do not normally constitute a defect when the product remains factory sealed and usable.

Singles and Graded Cards

Singles and graded cards are sold based on the item, description, photographs, and assigned condition or third-party grade. Minor differences in subjective condition assessment are not grounds for return.

Manufacturer Defects

Missing hits, print defects, collation issues, damaged cards inside sealed products, or other manufacturer-controlled issues should generally be directed to the manufacturer. We will provide reasonable order information where available to assist with a manufacturer claim.

Incorrect or Damaged Orders

Contact us promptly if the wrong product was supplied or the shipment arrived materially damaged. We may request photographs of the product, packaging, shipping label, and damage before determining the appropriate resolution.

Lost or Stolen Deliveries

Delivery issues are handled under the Shipping & Delivery Policy. A package shown as delivered is not automatically eligible for refund and may require a carrier investigation.

Refund Method

Approved refunds are normally returned to the original payment method. Processing times vary by financial institution and payment provider.

Shipping Charges

Original shipping charges are generally non-refundable unless the return results from our error. Return shipping is normally the customer's responsibility unless otherwise agreed.

Refused Deliveries

Orders returned because they were refused, unclaimed, or addressed incorrectly may be subject to non-refundable shipping charges, return charges, and other direct costs.

Payment

Pre-orders are paid in full when placed unless a different arrangement is expressly offered. Payment secures the customer's place in the available allocation but does not override manufacturer or distributor supply limitations.

Cancellation Requests

Approved customer-requested cancellations may be subject to a 10% cancellation fee. This helps offset non-refundable payment processing costs, administrative work, inventory commitments, and market risk created when a reserved product is released back into inventory.

Quantity Limits and Reseller Orders

We may reduce or cancel quantities where necessary to distribute limited products fairly, comply with supplier restrictions, correct inventory errors, or address suspected reseller, duplicate-account, or circumvention activity.

Manufacturer and Distributor Allocations

Manufacturers and distributors may reduce confirmed quantities without sufficient notice. If we cannot fulfill the entire order, we may reduce quantities and refund the unfulfilled portion or cancel and refund the affected item.

Release Dates

Release dates are supplied by manufacturers or distributors and are estimates rather than guarantees. Delays do not automatically create a right to cancel without the applicable cancellation terms.

Shipping

Pre-orders ship after the product has officially released, arrived at The Hobby Spot, and completed receiving and order processing. Carrier delivery times begin after shipment, not on the manufacturer's release date.

Combined Orders

Orders containing pre-order and in-stock products will normally ship or become available for pickup when every item is ready. Customers seeking separate fulfillment should place separate orders or contact us before fulfillment. Additional shipping charges may apply.

Price Protection

The price paid at checkout normally remains the customer's price if the market price later increases. A later promotional or market price decrease does not automatically create a refund or price adjustment.

Distributor Pricing Errors

In rare cases, supplier pricing may be corrected after a listing is created. If the original price cannot reasonably be honoured, we may contact the customer with options or cancel and refund the affected item.

Local Pickup

Pre-orders cannot be collected before the official release date and cannot be collected until the customer receives a ready-for-pickup notification.

Processing Times

Orders are processed as promptly as reasonably possible. Processing may take longer during major releases, promotions, holidays, special events, severe weather, or unusually high order volume.

Shipping Methods and Charges

Available shipping methods and charges are shown at checkout where possible. Rates may reflect postage, packaging, insurance, signature services, handling, destination, parcel size, and order value.

Packaging

We use reasonable care and appropriate packaging based on the product type. Packaging materials and methods may vary according to size, fragility, value, and shipping method.

Tracking

Tracking is provided where included with the selected service. Tracking updates are controlled by the carrier and may not appear immediately.

Signature and Insurance

We may require signature confirmation, insurance, identity verification, or another secure delivery method for higher-value, higher-risk, or otherwise selected orders.

Delivery Estimates

Transit times are estimates supplied by carriers. The Hobby Spot does not guarantee a carrier's delivery date and is not responsible for delays beyond our reasonable control.

Incorrect Addresses

Customers are responsible for confirming the shipping address before checkout. Additional costs caused by an incomplete, inaccurate, or outdated address may be charged to the customer.

Damaged Shipments

Notify us promptly and preserve all packaging. Photographs of the outer package, shipping label, internal packaging, and merchandise may be required to support a carrier or insurance claim.

Lost Shipments

If tracking does not confirm delivery and a shipment appears lost, we will assist with a carrier investigation. Refund or replacement decisions may depend on the carrier's findings, available insurance, and the circumstances of the shipment.

Delivered but Not Received

If tracking shows delivered, customers should check the property, household members, neighbours, parcel lockers, concierge, community mailbox, and carrier notices. We may review delivery scans, GPS records, photographs, signatures, and other carrier evidence.

Risk of Loss

Responsibility transfers as permitted by applicable law and the selected fulfillment method. Nothing in this policy limits rights that cannot legally be waived.

International Orders

International customers are responsible for customs duties, taxes, brokerage, import restrictions, and other destination-country charges unless expressly stated otherwise.

Refused or Unclaimed Shipments

Refunds for returned shipments may be reduced by original shipping charges, return shipping, customs costs, and other direct expenses. Final-sale product rules continue to apply.

Pickup Notification

Orders are not automatically ready immediately after checkout. Customers must wait until they receive confirmation that processing is complete and the order is ready.

Identification

Government-issued photo identification may be requested for significant-value orders, selected transactions, payment verification, or fraud prevention. The name should reasonably match the order information.

Authorized Pickup

If another person will collect the order, contact us in advance. We may request information reasonably necessary to verify authorization and may decline release when authorization cannot be confirmed.

Pre-Orders

Pre-order products cannot be picked up before the manufacturer's official release date or before the product has been received, processed, and marked ready.

Box Break Pickups

Break cards become available after the break has been completed, sorted, and processed. Processing time varies depending on volume and operational requirements.

Combined Orders

Orders containing both available and unreleased items will normally be held until the entire order is ready unless another arrangement has been made.

Holding Period

Orders are normally held for 14 calendar days after the ready notification unless a different period is specified or an alternative arrangement is approved in advance.

Unclaimed Orders

We will make reasonable attempts to contact the customer. If the order remains unclaimed and no arrangement is made, it may be cancelled or otherwise handled under the applicable Refund, Pre-Order, and final-sale policies.

Inspection and Transfer

Customers should review the order before leaving. Responsibility for the merchandise transfers when the order is released to the customer or authorized pickup person.

Break Formats

The Hobby Spot may offer Team Random, Pick Your Team, Personal Break, Serial Number, Mini, Filler, or other clearly described formats. The listing and live host will identify the applicable structure.

Scheduling

Breaks that fill before approximately 6:00 p.m. Mountain Time will generally be scheduled that evening where operationally possible. Breaks filling later will generally occur on the next business day or another announced time.

Live Broadcasts and Replays

Breaks are conducted live on the announced platform. Replays are generally available on Facebook for approximately 30 days, subject to Facebook's platform and retention rules. Customers should save any replay they require for longer-term reference.

Team Random Procedure

For a standard 32-team break, customer spots and NHL teams are randomized separately. Unless otherwise announced, each list is randomized using Random.org after a live dice roll of at least five determines the number of randomizations.

Trading

A live trading period may be provided after assignments. Trades are final once acknowledged by the host. Trades must be clearly agreed to by all affected participants before the trade period closes.

Multi-Team Cards

A card featuring more than one eligible team will be assigned according to the published break rules. When randomization is required, the eligible teams or owners will be entered into Random.org and randomized live.

Former, Relocated, International, and All-Star Teams

The manufacturer's official checklist governs team assignment wherever available. Where a checklist is unavailable or unclear, The Hobby Spot will apply a reasonable and consistent franchise or player-team connection based on the product and card.

Base Cards

Unless a listing states otherwise, unnumbered base cards with an estimated value below $1 CAD may not be automatically sorted and shipped. Customers may request their eligible base cards before sorting is completed.

Skunk Protection

If a break includes advertised skunk protection, the listing will describe the applicable benefit. Manufacturer collation and product contents remain outside The Hobby Spot's control, and skunk protection does not guarantee a hit or specific value.

Serial Fillers and Minis

Serial fillers and minis award entry into another break or specified prize according to the listing. Winning a filler does not guarantee a particular team, card, hit, or value unless expressly stated.

Shipping

Basic shipping may be included where advertised. Additional charges may apply for tracking, insurance, oversized parcels, international shipping, combined orders, or other requested services.

Final Decisions

The live host's reasonable interpretation of the published rules is final for operational decisions made during a break. Material errors will be reviewed and corrected where reasonably possible.

Chargebacks

Random assignments, lack of hits, perceived card value, manufacturer collation, and ordinary break outcomes are not valid grounds for a payment dispute.

Order Review

Orders may be reviewed using payment authorization information, address verification, CVV results, billing and shipping details, account history, IP address information, device information, communication history, destination, order value, and other information reasonably available to us or our service providers.

Additional Verification

We may request additional information reasonably necessary to confirm identity, payment authorization, shipping instructions, or pickup authorization. This may include government-issued identification, confirmation from the payment account holder, or another appropriate verification method.

Order Holds

An order may be temporarily held while verification is completed. A verification hold does not mean the customer has done anything wrong.

Refusal or Cancellation

We may refuse, cancel, limit, or refund an order where information is inconsistent, authorization cannot be confirmed, fraud risk is unacceptable, a customer does not complete requested verification, or the transaction otherwise threatens customers or the business.

Local Pickup Verification

Photo identification, order details, or authorization may be required before merchandise is released.

Delivery Claims

Carrier tracking, GPS information, signatures, delivery photographs, scan records, and customer communications may be considered when reviewing a non-delivery claim.

Account Restrictions

Accounts connected to fraudulent, abusive, threatening, evasive, or repeated high-risk activity may be restricted or closed. Access to selected payment methods, promotions, pre-orders, breaks, or other services may also be limited.

Security of Detection Methods

We do not disclose detailed fraud detection rules, scoring methods, thresholds, or internal procedures because doing so could reduce their effectiveness.

Contact Us First

Most concerns involving delayed shipments, pre-orders, tracking, pickup, damaged orders, incorrect products, or payment authorizations can be resolved faster by contacting us directly.

Investigation

We may review order history, payment records, shipping records, delivery information, customer communications, product details, break participation, policy acknowledgements, and other relevant evidence.

Evidence Submitted

When responding to a dispute, we may provide the payment provider with order confirmations, authorization records, billing and shipping details, tracking, signatures, carrier photographs, policy acceptance records, product information, communications, account history, and break recordings where relevant.

Unauthorized Transactions

Customers who believe a payment method was used without authorization should contact both their financial institution and The Hobby Spot promptly. We will cooperate with a legitimate investigation.

Merchandise Not Received

Where tracking does not confirm delivery, we will assist with a carrier investigation. Where delivery is confirmed, additional objective evidence may be reviewed before a resolution is considered.

Merchandise Not as Described

Contact us promptly and provide photographs or other supporting information. Minor subjective differences, market-value changes, and manufacturer-controlled collectible outcomes do not necessarily mean a product was misdescribed.

Pre-Orders and Breaks

Manufacturer delays, release-date changes, distributor allocations, random assignments, lack of hits, and manufacturer collation are governed by the applicable policies and are not payment-processing errors.

Abusive Chargebacks

Examples include claiming non-receipt despite confirmed delivery, reversing payment after collecting merchandise or participating in a break, providing false information, or attempting to retain both the product and the refunded payment.

Possible Restrictions

Where appropriate and permitted by law, we may contest the dispute, close or restrict accounts, remove payment privileges, cancel pending orders, decline future purchases, or pursue recovery of unpaid merchandise and direct losses.

Payment Processing Errors

Temporary authorizations or duplicate pending transactions are not always completed duplicate charges. Contact us so the transaction can be reviewed before initiating a dispute.

Response Times

We aim to respond to customer inquiries within two business days. Many inquiries are answered sooner, but response times may increase during major releases, preorder periods, break nights, events, trade shows, statutory holidays, severe weather, outages, or unusual demand.

Information to Include

For faster assistance, provide the order number, full name, email used for the order, a clear explanation, and photographs where relevant.

Our Standards

Customers can expect respectful communication, honest explanations, fair review, consistent application of policies, reasonable correction of our mistakes, and appropriate protection of personal information.

What We Ask of Customers

We ask customers to provide accurate information, communicate respectfully, allow reasonable investigation time, review applicable policies, contact us promptly, and work with us directly before initiating a third-party payment dispute whenever possible.

Resolving Concerns

We cannot guarantee every customer request will receive the requested outcome, but legitimate concerns will be reviewed thoughtfully and professionally.

Scope and Consent

This Privacy Policy explains how The Hobby Spot collects, uses, discloses, retains, and protects personal information. By creating an account, placing an order, contacting us, subscribing to communications, or otherwise providing personal information, you consent to the practices described here, subject to applicable law and any choices available to you.

Privacy Accountability

The Hobby Spot designates a Privacy Officer responsible for overseeing privacy practices and responding to access, correction, complaint, and other privacy-related requests.

Information We Collect

Depending on the interaction, we may collect:

• Name, billing address, shipping address, email address, and telephone number
• Order, account, pickup, shipping, refund, and communication history
• Payment confirmation and transaction information, but not complete card numbers stored by The Hobby Spot
• Product preferences, promotion participation, and loyalty information where applicable
• IP address, browser, device, operating system, cookie, session, and website usage information
• Fraud prevention and verification information reasonably connected to a transaction

How We Use Information

Personal information may be used to process orders, arrange shipping or pickup, provide support, communicate about transactions, verify payments, prevent fraud, administer accounts and promotions, improve the website, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations.

Payment Information

Complete payment card information is processed by third-party payment providers. The Hobby Spot does not intentionally store complete card numbers.

Marketing Communications

Customers who subscribe or otherwise consent may receive news, release information, promotions, and event announcements. Marketing emails may be unsubscribed from using the link in the message or by contacting us. Necessary transactional and service communications may still be sent.

Cookies and Similar Technologies

Cookies and similar tools may maintain carts and login sessions, remember preferences, support security, measure website performance, diagnose errors, and improve the shopping experience. Browser controls may be used to limit cookies, although some website functions may stop working correctly.

Sharing Information

We do not sell or rent personal information. Information may be shared, only as reasonably necessary, with categories of service providers such as:

• Payment processors and financial service providers
• Shipping carriers and fulfillment providers
• Website hosting, ecommerce, inventory, analytics, security, and technical providers
• Email, customer communication, and marketing providers
• Fraud prevention and identity verification providers
• Professional advisors, insurers, regulators, courts, law enforcement, or government authorities where appropriate or legally required

Cross-Border Processing

Some service providers may process or store information outside Canada. When this occurs, personal information may be subject to the laws and lawful access requirements of the jurisdiction where it is processed.

Security

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No electronic system can guarantee absolute security.

Security Incidents

If a security incident creates a real risk of significant harm, we will respond in accordance with applicable Canadian privacy law, including notification to affected individuals and regulators where required.

Retention

Information is retained only as long as reasonably necessary for transactions, accounting, taxation, fraud prevention, dispute resolution, legal compliance, enforcement, and legitimate business purposes. Information may then be securely deleted, destroyed, or anonymized where reasonably practicable.

Your Choices and Rights

Subject to applicable law, individuals may request access to personal information, request correction, update contact details, withdraw optional marketing consent, request account closure, ask questions about use or disclosure, and request deletion where retention is not legally or operationally required.

Children's Privacy

We do not knowingly collect personal information directly from a child who cannot provide meaningful consent under applicable law without appropriate authorization.

Third-Party Websites

External websites and services have their own privacy practices. The Hobby Spot is not responsible for the content or privacy practices of third parties.

Complaints

Privacy concerns should first be directed to our Privacy Officer. We will review the concern, may request information needed to investigate, and will respond as reasonably possible. Individuals may also contact the Office of the Information and Privacy Commissioner of Alberta or another applicable privacy regulator.

Changes to this Policy

This policy may be updated to reflect changes in law, technology, service providers, or business practices. The current version will be published on this page.